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Frequently Asked Questions
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How much are your rates.$50/hour + GST per cleaner OR a set price based on the size and condition of your home. We bill to the nearest 5-minute increment based on the time our team finishes cleaning, starting from our arrival. If additional time is needed, we will notify you in advance to confirm.
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What cleaning products do you use?We use eco-friendly and professional-grade cleaning products. Its your choice.
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What is the minimum time required to book?Minimum charge: $150 + GST (3 hours at $50/hr per cleaner) Or $110 + GST for a 2-hour tidy.
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What is the difference between standard house cleaning and deep cleaning?Standard house cleaning focuses on maintaining the overall cleanliness of your home through regular tasks. It's ideal for routine upkeep and keeping your space fresh. Deep cleaning, on the other hand, involves a more thorough and detailed approach. It covers all standard cleaning tasks, plus additional attention to neglected or hard-to-reach areas. Deep cleaning is perfect for first-time cleanings, spring cleaning, or when your home needs extra care.
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What's your cancellation policy?We require 24hr notice for cancellations. Any booking cancelled within 24 hrs of your start time is subject to a 30% cancellation fee.
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How long will my cleaning take?You can inquire about your specific cleaning needs, and we’ll provide an accurate time estimate. Since every space varies in size, type, and specific requirements, our estimates are tailored to fit your unique situation.
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Do you supply cleaning products and tools?Yes. We bring everything needed for each specific job.
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Can I set up recurring cleans?Absolutely! Following your initial cleaning, you can schedule services on a daily, weekly, biweekly, or monthly basis—whichever suits your needs. Plus, we offer discounts for recurring plans!
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Do I need to be home during my cleaning?It’s completely your choice. We recommend having someone present for a final walkthrough after your first clean to ensure everything meets your expectations, but it’s not required.
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Are your cleaners trained and experienced?Yes! All our cleaners undergo personal training with our experienced team until they are fully skilled and ready to work independently.
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Do you wash dishes?Yes. We can dry and put them away too.
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Do you do laundry?No, we do not do laundry.
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Do you clean walls?Yes, we can clean anything within reach of a 3-step ladder, approximately 8 to 9 feet high.
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Do we clean patios, decks or balconies?Yes, we sweep and mop floor surfaces when possible and can scrub certain areas with a brush if needed. We also wipe down tables, chairs, and other patio furniture, as well as tidy and organize the space. While some outdoor stains may be tough to remove, we’ll do our best to leave your patio looking great.
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Do you clean skylights or high areas?We clean what can be safely reached using a 3-step ladder, which is up to approximately 8 to 9 feet high.
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Can you clean under furniture?We can clean under light weight, easy to move furniture.
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What don't we clean?We do not clean mold, chandeliers, fragile light fixtures, biohazards, feces, blood, drugs, fireplaces, or handle pest control. Additionally, we avoid cleaning hard-to-reach areas, ceilings, and do not move heavy furniture or appliances. For blinds, we only provide light dusting, as detailed cleaning of each slat is time-consuming.
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How do I schedule my cleaning?You can reach out to us in multiple ways: call, text, email, fill out our online form, or use the "Let's Chat" button for instant messaging. For quick and easy booking, visit our website, select your desired service, enter the size of your space, and choose a preferred date. We'll promptly respond with your free quote or booking confirmation.
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​​​​​What If something gets damaged during the cleaning process?While we take every precaution to prevent accidents, we are fully insured. You can rest assured that any damages will be handled promptly and professionally. Your peace of mind is our priority.
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Can I customize the cleaning service to suit my needs?Absolutely! We understand that every home has unique cleaning requirements. Our services can be tailored to match your specific preferences. Simply let us know your needs, and we’ll ensure they’re met.
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